Lloyds, Bank of Scotland and Halifax apps showed customers other users' transactions

Some customers using Bank of Scotland, Lloyds and Halifax apps were able to see other users' transactions on their accounts.

Lloyds Banking Group customers reported being able to view charges and payments from other sources on Thursday morning.

A Lloyds Banking Group spokesperson apologised for the issue and said the incident had been quickly resolved.

An investigation is under way.

It is unclear exactly how many users have been affected.

Responding to customers on social media, Halifax said it was aware some customers were "having issues with viewing transactions and balances right now".

Bank of Scotland said it was "investigating the issue," adding that it may be "the result of a technical glitch".

Lloyds said it was aware of the issue and asked for users to "bear with them" while it was fixed.

Outage tracking website Downdetector.com saw a spike in reports of issues with the Bank of Scotland and Lloyds apps between 07:00 and 09:00.

A smaller spike was reported on the Halifax app, according to the website.

One woman told BBC Scotland News she was able to see the accounts of six different users on the Bank of Scotland app, including some National Insurance numbers, over a 20-minute period.

Those included transactions from a pub in Newcastle, 154 miles from her home in Kirkcaldy, Fife, fees for using one card abroad and wage payments from a company based in England.

The 55-year-old also reported being able to view benefits payments from the Department of Work and Pensions (DWP), which use the National Insurance numbers of recipients as a payment reference.

She said: "There were transactions from Waitrose, there isn't a Waitrose near us.

"I kept logging out and back in, and every time the details changed.

"I can see another person's bank account, he got paid £6,000 yesterday. Others, I can see their benefits payments, their National Insurance numbers, I can see where they work, almost their whole identity."

Last year, banks including Lloyds said about 1.2 million people in the UK were affected by an outage in February 2025.

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